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Frequently Asked Questions About Elevators

Are residential elevators safe?

The answer is yes, modern home elevators are very safe. With national safety codes, local building codes, and extra safety measures, home elevators today are designed to ensure a high level of safety.

What types of home elevators do you install and maintain?

At Atlantic Elevators, we specialize in the installation and maintenance of three main types of residential elevators, ensuring we can meet the diverse needs of our clients including Geared & Gearless Traction Elevators, Hydraulic Elevators, and Machine-Room-Less Elevators.

There are other types of home mobility solutions we provide including wheelchair lifts and stairclimbers to provide comprehensive accessibility options to enhance your home’s functionality.

What brands of home elevators do you sell?

At Atlantic Elevators, we carry and provide installation and maintenance services for a variety of top-quality elevator brands to meet diverse needs. Our featured brands include Savaria, Harmar, Staying Home, Cambridge Elevating, and Garaventa Lift.

How can I learn more about the home elevator installation process?

At Atlantic Elevators, we follow a comprehensive and systematic process to ensure the successful installation of your home elevator. Read our process page for a comprehensive overview of our elevator installation and maintenance process.

What is the difference between a stairlift and a home elevator?

The difference between a lift and a home elevator is in both the design and cost. An elevator has a totally enclosed cab and requires a shaft. A shaft is a wall enclosure that surrounds the cab and the machinery.

Where do you provide residential elevator installation, maintenance, and repairs?

We provide residential elevator installation, maintenance, and repairs to a variety of service areas across northeastern North Carolina, and central Virginia including Richmond, Hampton Roads, and the Tidewater region.

Outer Banks, Eastern NC & VA Elevator Servicing: Real Stories from Our Customers

Charles Whitley
Charles Whitley
Colton at Atlantic Elevator is an exceptional professional who truly stands out in the elevator service industry. From the moment we contacted Atlantic Elevator, Colton demonstrated outstanding customer service and expertise. He was not only knowledgeable but also incredibly patient, answering all our questions and addressing any concerns we had with clear and thorough explanations. What sets Colton apart is his attention to detail and commitment to excellence. During the service visit, he meticulously inspected every component, ensuring everything was in perfect working order. His technical skills are top-notch, and his ability to diagnose and fix issues swiftly is impressive. Moreover, Colton's friendly and approachable demeanor made the entire experience pleasant. He took the time to explain the maintenance process, providing us with valuable insights into how we can prolong the life of our elevator system. His dedication to customer satisfaction is evident in every aspect of his work. We are incredibly grateful for Colton's outstanding service and highly recommend him and Atlantic Elevator to anyone in need of elevator maintenance or repairs. He has earned our trust and loyalty, and we look forward to working with him again in the future. Thank you, Colton, for your exceptional service and professionalism!
Cathy A
Cathy A
Atlantic Elevator has been servicing our elevator since it was installed in 2014 when the cottage was built. We have been very pleased with their service since the beginning. Most recently Andrew came to inspect and clean the elevator which is in great shape I am happy to report. We found Andrew knowledgeable, professional, efficient and personable. We would highly recommend the company and their employees!
Barbara Carper
Barbara Carper
Andrew was terrific. He arrived, trouble shot, explained, and demonstrated. Thank you for the prompt service. Highly recommend❤️
adam brightbill
adam brightbill
Andrew did a great job! VERY efficient and thorough.
Malena Hamilton
Malena Hamilton
Andrew came to our house and was so quick! He was very kind and we loved having him. Definitely recommend him for anyone having elevator issues!!
Silas Wesner
Silas Wesner
Andrew was a tremendous help! Super personable guy and fixed our elevator with a smile. Highly recommend!
Ben Markow
Ben Markow
When the elevator broke down, leaving everyone on our family vacation stranded and stair-averse, Andrew the elevator repairman swooped in like a caped crusader—minus the cape, but with an impressive collection of wrenches. His arrival sparked a glimmer of hope among the trapped masses, who had started eyeing the emergency snacks with growing desperation. With the flair of a magician and the precision of a Swiss watchmaker, Andrew worked his mechanical magic. The elevator sprang back to life, and cheers erupted as if someone had just won the lottery. Andrew didn’t just fix an elevator; he saved the party from becoming a stair-climbing marathon. Long live Andrew, our hero of the night!
Timbre Hughes
Timbre Hughes
Andrew was awesome! Quick and professional service.
Kilyan Hughes
Kilyan Hughes
Andrew just came over to fix our elevator, he was a pretty awesome guy that took care of the job with ease and passion. I would highly recommend his expertise.
Cavanaugh Hughes
Cavanaugh Hughes
Andrew was an absolute delight working on our elevator. Not only did he easily complete the job, he was a joy to have around.

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